Privacy Policy
Effective Date: August 19, 2026
Honest Repairs LTD, doing business as Honest Appliance Repairs ("Honest Appliance Repairs," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices available to you when you visit our website, request appliance repair services, communicate with us, or opt in to receive text messages.
Information We Collect
We may collect information that you provide directly to us, including:
Name, Telephone number, Email address, Service address and postal code.
Appliance type, brand, model number, and repair details.
Appointment, estimate, service, and customer-support information.
Information you provide through website forms, phone calls, email, text messages, or other communications with us.
We may also automatically collect limited technical information when you use our website, such as IP address, browser type, device information, pages visited, referring pages, and other website interaction information through cookies or similar technologies.
How We Use Information
We may use information we collect to: Respond to repair inquiries and service requests; Schedule, confirm, and manage service appointments; Communicate about estimates, technician arrival or service updates, repair status, parts, invoices, and other matters related to your service request; Provide customer support and respond to questions; Process and maintain business, transaction, and service records; Operate, maintain, secure, and improve our website and services; Detect or prevent fraud, abuse, or security incidents; Comply with applicable legal, tax, accounting, and regulatory obligations; Send promotional or marketing communications when you have separately consented to receive them.
Text Messaging and SMS Consent
Customers may separately choose to receive non-marketing service text messages and marketing text messages from Honest Appliance Repairs. Consent to receive marketing messages is not a condition of purchasing services.
Service-related messages may include repair-request responses, appointment scheduling and confirmations, technician or service updates, estimates, repair-status updates, and related customer-service communications.
Marketing messages may include special offers, discounts, promotions, seasonal services, and other promotional communications when the customer has separately opted in.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell your personal information.
We may disclose information to service providers that perform services on our behalf, such as website hosting, scheduling, customer relationship management, communications, payment processing, accounting, analytics, and other operational services. These providers may use information only as reasonably necessary to perform services for us or as otherwise permitted by law.
We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights or property, protect the safety of our customers or others, investigate fraud or misuse, or in connection with a merger, sale, financing, reorganization, or transfer of all or part of our business.
The sharing described in this section does not change the SMS protections above. Mobile information and SMS opt-in consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, analytics, and performance. You may be able to limit or disable cookies through your browser settings, although doing so may affect certain website features.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, and complying with legal obligations.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
You may contact us to request correction or updating of personal information we maintain about you.
You may opt out of marketing email communications by following the unsubscribe instructions included in those messages, where applicable.
You may withdraw SMS consent at any time by replying STOP to a text message. For assistance with SMS communications, reply HELP or contact us using the information below.
Third-Party Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of third-party websites, and their handling of information is governed by their own policies.
Children's Privacy
Our website and appliance repair services are intended for adults seeking household or commercial repair services. We do not knowingly collect personal information online from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Honest Repairs LTD DBA Honest Appliance Repairs
Website: https://www.honestappliancerepairs.com
Phone: 719-501-3221
Email: info@honestappliancerepairs.com