Terms and Conditions
Effective Date: August 19, 2026
These Terms and Conditions (“Terms”) govern your use of the website operated by Honest Repairs LTD, doing business as Honest Appliance Repairs (“Honest Appliance Repairs,” “we,” “us,” or “our”), as well as certain communications and service requests submitted through our website.
By using our website or submitting a request for service, you agree to these Terms. Additional terms contained in estimates, work orders, invoices, warranties, or other agreements provided in connection with a specific repair or service may also apply. If those service-specific terms conflict with these general website Terms, the service-specific terms will control with respect to that service.
Website Use
Our website is provided to give customers information about our business and services and to allow customers to request appliance repair services or communicate with us.
You agree not to use our website:
For any unlawful or fraudulent purpose.
To interfere with the operation or security of the website.
To submit false, misleading, or unauthorized information.
To attempt to gain unauthorized access to our systems or accounts.
To misuse forms, communication features, or other website functionality.
We may modify, suspend, or discontinue portions of the website at any time.
Service Requests and Scheduling
Submitting a repair request through our website does not guarantee an appointment, technician availability, repair completion, parts availability, or acceptance of a particular job.
A service request becomes scheduled only after Honest Appliance Repairs confirms the appointment or otherwise agrees to provide the requested service.
Appointment dates and arrival windows are estimates and may be affected by traffic, previous service calls, technician availability, weather, parts availability, or other circumstances outside our reasonable control.
Customer Information
You are responsible for providing accurate contact, service-location, appliance, and repair information.
Information such as appliance brand, model number, symptoms, installation conditions, and service address may be used to evaluate or prepare for the requested service. Incomplete or inaccurate information may affect scheduling, diagnosis, parts identification, or repair completion.
Our collection and use of personal information is governed by our Privacy Policy, available at:
https://www.honestappliancerepairs.com/privacy-policy
Estimates, Pricing, and Authorization
Any prices, estimates, or descriptions provided through the website are informational unless specifically identified as a binding written estimate.
Actual repair costs may depend on diagnosis, labor requirements, parts, shipping, installation conditions, appliance accessibility, and other circumstances discovered during service.
When applicable, specific charges, repair authorization, payment requirements, warranties, cancellation policies, or other service terms may be provided through an estimate, work order, invoice, or other service document.
You are responsible for reviewing and approving applicable charges before authorizing work.
Appliance Diagnosis and Repair
Appliance symptoms may have more than one possible cause. Diagnosis is based on the condition of the appliance and information reasonably available at the time of service.
Repairing one diagnosed failure does not guarantee that unrelated components will not fail later or that an appliance will remain free from future problems.
Certain repairs may not be practical or possible because of discontinued parts, unavailable components, prior damage, unsafe conditions, improper installation, excessive deterioration, or other circumstances.
We reserve the right to decline or discontinue work that we reasonably determine cannot be performed safely or appropriately.
Access and Customer Responsibilities
Customers are responsible for providing reasonable and safe access to the appliance and service location.
You should disclose any known conditions that could affect technician safety or access, including unusual installation conditions, structural hazards, aggressive animals, electrical hazards, water damage, gas concerns, pest conditions, or other potentially unsafe circumstances.
Additional work required to gain access to an appliance may be subject to separate approval or charges when applicable.
Payments
Payment obligations for specific services are governed by the applicable estimate, work order, invoice, or payment agreement.
You agree to provide accurate billing and payment information and to pay authorized charges in accordance with the terms presented for the applicable service.
Warranties
Any warranty applicable to a specific repair, part, or service will be described in the applicable estimate, invoice, work order, or warranty documentation.
Except for warranties expressly provided in writing and warranties that cannot legally be excluded, no additional warranty is created by information appearing on this website.
SMS/Text Messaging Terms
Honest Appliance Repairs may offer customers the option to receive text messages at the mobile telephone number they provide.
Service and Customer-Care Messages
If you separately consent to receive non-marketing text messages, messages may include:
Responses to repair requests.
Appointment scheduling and confirmations.
Appointment reminders.
Technician and service updates.
Estimate or repair-status updates.
Parts or service-related information.
Customer-support communications related to your request or existing service.
Age Requirement
You must be at least 18 years old to participate in our SMS messaging program.
Marketing and Promotional Messages
If you separately consent to receive marketing text messages, messages may include:
Special offers.
Discounts.
Promotions.
Seasonal service information.
Service announcements.
Other promotional communications from Honest Appliance Repairs.
Consent to receive marketing text messages is not a condition of purchasing goods or services from Honest Appliance Repairs.
Consent to service-related text messages and consent to marketing text messages are collected separately where applicable.
Message Frequency and Charges
Message frequency may vary depending on your interactions with us, pending service requests, appointments, and whether you have opted into promotional communications.
Message and data rates may apply. Your mobile carrier's messaging and data charges, if any, are your responsibility.
Opting Out
You may opt out of receiving SMS messages at any time by replying STOP to a message from us.
After an opt-out request is processed, you may receive a final confirmation message indicating that you have been unsubscribed.
You may also contact us directly to request that SMS communications stop.
Help
For assistance with our text-messaging program, reply HELP to a message or contact Honest Appliance Repairs at:
719-501-3221
info@honestappliancerepairs.com
Mobile Carriers
Carriers are not liable for delayed or undelivered messages.
SMS Privacy
Our handling of mobile information and SMS consent is described in our Privacy Policy.
We do not sell SMS opt-in information. Mobile information and text-message opt-in consent are not shared with third parties or affiliates for their independent marketing or promotional purposes.
Intellectual Property
The website and its original content, including business names, logos, graphics, text, photographs, and other materials owned by Honest Appliance Repairs, may not be copied, reproduced, distributed, or used for commercial purposes without permission, except as permitted by law.
Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, scheduling systems, communication platforms, or other services.
We are not responsible for the content, availability, security, or privacy practices of independently operated third-party services. Your use of those services may be governed by their own terms and policies.
Disclaimer
We make reasonable efforts to maintain accurate information on our website, but website content may occasionally contain errors, omissions, or outdated information.
General information provided on the website should not be interpreted as a diagnosis of a specific appliance or a guarantee that a particular repair, part, price, or outcome will apply to your situation.
Limitation of Liability
To the extent permitted by applicable law, Honest Appliance Repairs will not be liable for indirect, incidental, special, or consequential damages arising solely from your use of or inability to use this website.
Nothing in these Terms limits any rights or remedies that cannot lawfully be limited or excluded.
Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.
Changes to These Terms
We may update these Terms periodically to reflect changes in our services, website, business practices, or applicable requirements.
The current version will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
Contact Us
Questions regarding these Terms and Conditions may be directed to:
Honest Repairs LTD d/b/a Honest Appliance Repairs
Website: https://www.honestappliancerepairs.com
Phone: 719-501-3221
Email: info@honestappliancerepairs.com
Business Location: Pueblo, Colorado